Customer Service
Shipping costs & delivery
What are the shipping costs?
We charge the following shipping costs for our deliveries:
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Netherlands: € 5,00 (parcel) / € 2,00 (envelope)
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European Union: € 10,00 (parcel) / € 3,00 (envelope)
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rest of the World: € 20,00 (parcel) / € 7,50 (envelope)
How soon can I expect my items?
Orders placed on working days will be shipped within 1 or 2 days. Weekend orders will be shipped on Monday. Purchases paid through wire transfer will be send as soon as we have received the payment.
Below you will find the estimated delivery time for the garments, pictures will take 4 days longer:
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Netherlands: 1-3 working days
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European Union: 2-4 working days
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Rest of Europe: 3-6 working days
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rest of the world: 5-10 working days
Please note that these delivery times are indicative only as agreed upon with our logistic partner TNT
Our return and exchange policy
Returning your purchase is no problem. We want you to be completely happy with your articles!
Should this not be the case we will gladly exchange the articles for you or refund the total amount of the order.
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Notify us about a return or exchange by e-mail within 7 working days after delivery.
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Please mention your reason for return or exchange and the order number.
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The articles should then be sent back to us within 5 days in its original packaging and with the original invoice enclosed.
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You will be responsible to pay for the shipping costs. (We advise you to provide the return shipment with a tracking number).
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The articles must be returned to: by SANNE JANSEN, LEO XIII Straat 90B, 5046 KK Tilburg, the Netherlands.
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by Sanne Jansen is not responsible for any damage, theft or loss.
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Returned articles must be in new, unused, and unworn condition with all the original packaging and garment tags still attached (of course you can try on the designs). Damaged articles or stains will not be accepted.
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In case of all accurately returned articles: these will be exchanged and sent back to you (free of charge) within 5 working days after delivery to us or these will be credited as a refund to your credit card or bank account within 14 days (depending on the payment method you used).
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Fabrics can not be returned or exchanged and will not be refunded.
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If you would like to exchange an order more than once you will be responsible for the additional shipping costs.
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Articles on sale can be returned or exchanged as well.
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Articles that were not purchased through this website cannot be returned or exchanged.
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All exchanges are subject to availability.
Please note that we do not refund customs and import duties or sales taxes for shipments outside the European Union.
All prices are in Euro’s, including Dutch VAT at 21% and excluding shipping costs.
After placing your order, you will receive an automatically generated confirmation by e-mail.
We accept the following payment methods:
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iDeal (for Dutch customers)
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Paypal
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Credit card (Visa, MasterCard en American Express)
How do I register?
You can register before or after you have made a purchase. You will be asked to register on the CHECK OUT page after placing items in your SHOPPING BAG. You can select your own password that, together with your e-mail address, can be used to log in easily for future purchases. If you would like to be informed about by SANNE JANSEN and its designs you can subscribe to our newsletter.
What will happen with my personal information?
We respect your privacy at all times. Therefore the information you provide us through this website will only be used to process your order and to inform you of by SANNE JANSEN. We will never provide this information to third parties